At Funny Bunny Letters Store, we take pride in creating high-quality, personalized products. Because each item is made specifically for you, we ask that you review your order carefully before completing your purchase. However, if something goes wrong with your order, we're committed to making it right.
If your order qualifies under the conditions below, you may be eligible for either a replacement or a refund. All requests must be submitted within 30 days of the date your package is delivered.
Situations Covered by Our Policy
We will gladly provide a replacement or refund if your order meets any of the following conditions:
- Your product arrives damaged, broken, or defective.
- The item you receive has a manufacturing defect or does not function as intended.
- You receive a product that is different from the one you ordered.
- Your personalized design, text, or customization was produced incorrectly due to our error.
- You receive the wrong size because of a production or fulfillment mistake.
- One or more items from your order are missing when your package is delivered.
In most approved cases, you will not be required to return the item. We reserve the right to determine whether a return is necessary based on the nature of the claim.
Situations Not Covered
Unfortunately, we cannot offer refunds or replacements in the following circumstances:
- Requests submitted more than 30 days after the delivery date.
- Incorrect information provided during checkout, including but not limited to:
- Selecting the wrong product.
- Choosing the wrong size.
- Entering an incorrect shipping address.
- Providing incorrect names, dates, messages, or other personalization details.
- Damage resulting from misuse, accidents, improper care, neglect, or failure to follow product care instructions.
- Items that have been worn, washed, altered, soiled, or otherwise damaged after delivery.
- Orders where the customer simply changes their mind after purchase.
- Products purchased as part of promotional campaigns, clearance events, or special sales, unless the item arrives damaged, defective, or incorrect.
Please note that customers are responsible for ensuring all customization information is accurate before placing an order. We cannot be held responsible for spelling errors, grammar mistakes, low-resolution images, or other inaccuracies contained in customer-submitted artwork or personalization details.
How to Submit a Claim
If you believe your order qualifies for a refund or replacement, please contact our customer support team within 30 days of delivery.
To help us process your request quickly, please include:
- Your full name.
- Your order number.
- A brief explanation of the issue.
- Clear photographs showing the problem with the product.
- Photos of the shipping package and shipping label (when applicable).
- Whether you would prefer a replacement or a refund.
Our team will review your claim and respond as soon as possible. Additional information may be requested if needed to complete our investigation.
Refund Processing
Once your request has been approved, refunds will be issued using the original payment method used for the purchase.
Typical processing times are:
- Credit or Debit Cards: Up to 10 business days, depending on your financial institution.
- PayPal: Usually within 3–5 business days.
Please note that processing times may vary depending on your payment provider.
Customer Support
Our customer support team is available Monday through Saturday, from 9:00 AM to 5:00 PM.
If you have any questions about your order or need assistance with a refund or replacement request, please don't hesitate to contact us. We are committed to providing prompt, fair, and helpful support to ensure your satisfaction.